Covid Policy

In response to the global coronavirus health crisis, we have made some changes to how we operate. The health and safety of our guests, staff and community remain our top priority and as such we will continue to follow all Government and health department directives to ensure we minimise risk. 

Coonawarra Experiences will not accept a booking for any eligible person that is not fully vaccinated for COVID-19 or does not commit to such a requirement. Where a person makes a booking and is then unable to meet the requirement, the customer will be unable to participate and our cancellation policy shall apply.

We ask that all guests check the South Australian Government website for information regarding any current travel restrictions prior to making any bookings.  

All guests must be free of any cold or flu like symptoms, those displaying symptoms will not be permitted to board. 

Any guests who have booked travel and which fall ill are asked to contact us as soon as possible.

Fees and Charges

Full payment is preferred at the time of the booking.

If full payment cannot be arranged, a 25% deposit is the minimum requirement for groups of 4 or more at the time of booking.

Full payment is required within 7 days of the tour, unless booked last minute.

Cancellations less than 72 hours before travel will forfeit their 25% deposit. (Non-covid related and at the discretion of the tour operator)

Public Holiday Surcharge: Tours operating over a public holiday may be subject to an additional surcharge payable at the time of booking.

Credit Card Surcharge: A credit card surcharge of 2% will be charged if you use a credit card to pay for your booking.

Cancellation by the traveller

Cancellations less than 72 hours before travel ore will incur a cancellation fee of 25%.

Cancellations due to Covid-related issues will not be granted a refund. Credit for the amount of the tour or experience will be given and the guest may book a future date based on our availability.

Cancellation by us

We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary.

If we cancel your trip due to a force majeure event you will receive a full refund.