Terms & Conditions

Bookings

  • Currency: All prices are quoted and to be paid in AUD.
  • Payment: Full payment is required upfront during the booking process via the website.
  • Contact Information:
    • Simon: +61 404 092 611
    • Kerry: +61 405 733 477

Standard Cancellation Policy for Day Tours

  • 7+ days before departure: No fee incurred.
  • 3-7 days before departure: 25% of the tour fee is forfeited.
  • 3 days or less before departure: 50% of the tour fee is forfeited.

Standard Cancellation Policy for Tour & Accommodation Packages

  • 30-60 days before departure: 25% cancellation fee (deposit).
  • 15-29 days before departure: 50% cancellation fee.
  • 7-14 days before departure: 75% cancellation fee.
  • Less than 7 days or early departure: 100% cancellation fee.

Note: In case of exceptional circumstances, Coonawarra Experiences may consider special arrangements upon request.

Privacy Policy

  • Personal Information: Collected for booking purposes (name, address, email, phone number).
  • Secure System: Payments processed through a secure third-party system. Coonawarra Experiences does not store credit card or bank account details.
  • Image Use: Photos/videos may be taken during tours for promotional purposes. Notify Coonawarra Experiences if you do not wish your image to be used.

Itinerary Changes

  • Cellar Door Availability: Tours are subject to cellar door availability. If changes occur, an alternative will be arranged.
  • Cancellation Due to Changes: If you wish to cancel due to itinerary changes, the standard cancellation policy applies.

Alcohol

  • Tour Vehicles: No alcohol is to be consumed in any of Coonawarra Experiences’ tour vehicles.

Inclusions

  • Feedback: Coonawarra Experiences welcomes feedback if there are any concerns with the tour, though certain circumstances may be beyond control.
  • Language: All tours are conducted in English. Translators can be provided upon request.

Right to Cancel

  • Coonawarra Experiences’ Cancellation: Full refunds will be provided if Coonawarra Experiences needs to cancel a tour.

Insurance

  • Public Liability Insurance: Compulsory third-party insurance is in place.
  • Travel Insurance: Responsibility of the individual for any loss, damage, or cost during the tour.

Complaints

  • Feedback: Coonawarra Experiences is committed to continuous improvement and welcomes all feedback to ensure positive experiences for guests.