Terms & Conditions
Coonawarra Experiences
Booking Terms & Conditions
About Us
Coonawarra Experiences is a licensed and accredited tourism operator delivering tours across regional South Australia.
Due to the nature of touring in this environment, itineraries, transport and experiences may be amended where necessary due to weather or operational circumstances and where possible, a comparable alternative will be provided.
We reserve the right to cancel a tour if conditions render the tour unsafe or unviable. In cases such as this, all monies paid will be refunded in full.
Bookings & Payments
A 10% deposit is required to secure your booking.
The balance is due 30 days prior to departure. Bookings made within 30 days of departure require full payment at the time of booking.
All prices are in AUD and include GST unless otherwise stated. Credit card payments incur a 2.2% surcharge.
A binding contract is formed once payment has been received and booking confirmation issued.
Fees & Surcharges
Booking and credit card fees apply
A public holiday surcharge may apply
Contact Information
Simon: +61 404 092 611
Kerry: +61 405 733 477
Changes & Cancellations by Us
Touring in regional and remote South Australia is subject to weather, road access and operational conditions. We reserve the right to amend itineraries, vehicles or accommodation where necessary. Comparable alternatives will be provided wherever possible.
If we cancel a tour due to unsafe conditions, a full refund will be provided.
Guest Cancellations
Group Day Tours
15+ days: No fee
7–14 days: 25% forfeited
3–6 days: 50% forfeited
2 days or less: 100% forfeited
Private Tours & Packages
31+ days: No fee
16–30 days: 25% forfeited
8–15 days: 50% forfeited
7 days or less: 100% forfeited
Tours and itineraries are subject to change
Pick-up and drop-off times may vary slightly and will be confirmed in advance, typically at the time of booking
All cancellations must be in writing. No refunds apply for unused services.
Force majeure claims must be made through travel insurance.
Where possible, alternative arrangements may be offered
Traveller Responsibilities
By booking, you confirm you are medically and physically fit to participate and accept the inherent risks associated with touring.
Guests are responsible for their personal belongings and must bring suitable clothing and footwear.
International travellers must hold comprehensive travel insurance covering:
- Cancellation or curtailment
- Medical expenses, evacuation and repatriation
- Loss or damage to personal effects
- Accidental death or disability
Fitness & Mobility
No specific fitness requirements apply to these tours
Our vehicles are not equipped to cater for mobility-impaired guests
Language
All tours are conducted in English
Translators may be arranged upon request and may incur additional costs
Privacy Policy
- Personal Information
Personal information (including name, address, email, and phone number) is collected solely for booking and operational purposes.
- Secure Payments
Payments are processed via a secure third-party system. Coonawarra Experiences does not store credit card or bank account details.
- Image & Media Use
Photos and videos may be taken during tours for promotional purposes. Please notify us before departure if you do not wish your image used.
Alcohol Policy
Alcohol consumption is not permitted in any Coonawarra Experiences tour vehicles
Exceptional Circumstances
If you are unable to travel due to unforeseen circumstances, contact us promptly. At our discretion, alternative arrangements may be considered.
No-Show Policy
Failure to attend without notice will result in 100% forfeiture, except in exceptional circumstances.
Third-Party Services
Where external operators are included, their individual cancellation policies apply. These may include:
- Cancellation fees up to 48 hours prior
- No refund within 48 hours
Minimum Numbers
All tours require a minimum of 2 guests.
Vehicle capacities:
- Toyota LandCruiser VX 4WD: up to 4 guests
- Ford Transit Bus: up to 10 guests
Liability
Guests participate at their own risk. To the maximum extent permitted by law, Coonawarra Experiences’ liability is limited to the amount paid for the tour.
All bookings are governed by the laws of South Australia.